Frequently asked questions

Questions That are frequently asked by our guests

How should I dress my child?
"Inside; thermals and ski socks Outside; a ski suit or jacket and salopettes (holding of snow), 1 pair of ski mittens attached by a cord, 1 hat, 1 pair of sunglasses attached by a cord, 1 tube of sun cream, snow shoes/boots. All clothing should be labeled with name of the child. "
What equipment is needed for a child?
Correct ski boots in size with only one pair of socks.
Skis: skis to the chin. Trust the professionals for the settings.
No poles for Club Piou Piou. 
A helmet is mandatory.
What are the payment methods accepted by the ESF in Champagny?
Online booking accepts all major credit cards except Diner's Club. For payments by money order, wire transfer, cheque or holiday vouchers please contact us by email: Contact us
I can not access the payment page after booking my course?
Your browser's security level must be very high. Use the "Preferences" menu to decrease. It is also possible that your network uses a "Firewall" (Firewall), to be disabled at the time of booking.
Your site tells me that the courses are full, what can I do?
It is likely that our software can block some sales and that you can not buy your course on the Internet. For safety, please contact the ESF (eMail or phone) and we will give a definitive answer.
The age of the student does not match the chosen course
We calculate the number of months between the date of birth and the current date to check if the courses are correct to the age of your child. The age taken into account is that of the child on the first day of lessons and not the day of your booking: this is why this message may seem inconsistent, but there is no error. Do not hesitate to choose for your child another course that corresponds to his age at the beginning of your ski vacation.
No courses sold corresponds to the student's age?
Try entering Saturday as the start date of stay to check that there are no other possibilities or contact us.
What if there are no courses available?
Try entering Saturday as the start date of stay to check that there are no other possibilities. Contact us, try changing level, age or duration.
Do I need winter sports insurance?
The ESF does not insure students, we recommend that you opt for the "CarrĂ© Neige" insurance which is a specific insurance that covers you in case of accident or illness. You can find more information on our website under Insurance CarrĂ© Neige or visit www.carreneige.com