CORONAVIRUS INFORMATION Update Sunday 15/03/2020 at 9h53

Following the Prime Minister’s speech on Saturday March 14 and the development of the health situation, La Plagne closes its entire ski area this Sunday March 15. This decision is taken in consultation with the SIGP (Syndicat Intercommunal de la Grande Plagne) and the municipalities of La Plagne Tarentaise, Aime la Plagne and Champagny en Vanoise.

Vacationers are invited to leave the resort; for this, repatriation solutions are being studied in order to ensure the return of vacationers who have come by bus or train in the best conditions.

Our ski school remains open for the management of refunds but all course services are canceled and will be subject to either a credit valid for 2020/2021 or a full refund. Note that the reception will be closed to the public from Sunday March 15 at noon.

Thank you to our customers for favoring the use of email to contact us and for specifying whether a credit or a refund is desired. We will keep the telephone reception open all day long as we can manage the number of calls, if not, it will be reduced.

In the case of reimbursement of a purchase for sale online and of a refusal of a credit, the reimbursement will be made within one week and the full amount paid will be credited to the card used for payment.

In the case of purchase by holiday vouchers or sports coupons, reimbursements are initially suspended.

For all other cases, two methods of reimbursement are available:
by bank card: please send us by email your telephone number and the time periods during which it is possible to contact you. This is the easiest and quickest way to proceed with reimbursement.
by bank transfer: please send us your IBAN by email. Note that this means of reimbursement being heavier and longer to manage for us, the reimbursement will take more time than by credit card.

We are sorry to be unable to accommodate our customers in our beautiful resort but we are already happy to welcome next season.